Our Delivery Policy

All office supplies orders will be processed on the same working day if placed before 17:00pm (Monday to Friday). Next day delivery is subject to items being available in stock at the time of purchase. All furniture items must be placed by 14:00pm to qualify for next day delivery, any orders placed after this time will be delivered within 48hrs, excluding furniture installations and made to order items. We endeavour to deliver all furniture orders received before 14:00 on the next working day, however on occasion due to transporter routing and capacity constraints, we may need to deliver on the second working day after receiving your order.  

All deliveries will be made between 8:00am and 18:00pm Monday to Friday, excluding public holidays and weekends. Any orders placed after these cutoff times, on weekends or public holidays will be processed on the next working day for delivery within the standard lead time.

All deliveries must be signed for and any visible parcel damage or parcel shortages reported to the driver and noted on the delivery note. Should you wish for your parcel to be left with a neighbour, please notify our support team in advance and please leave a note with clear instructions on the door of the original delivery location. If no-one is available to accept the delivery, we will endeavour to re-attempt the delivery on another day.

Please note, furniture deliveries will have a pre-arranged delivery and should this delivery fail due no-one being available, re-attempts will be at the courier’s discretion and from time to time. They may return the items to us following the first failed delivery attempt. We therefore reserve the right to charge additional delivery costs should this arise.

Next day delivery is available to UK mainland postcodes. Delivery to the Channel Islands, Scottish Islands, Isles of Scilly and Isle of Man are not a guaranteed next day service, therefore we advise delivery within 72hrs to these locations. Please note we do not deliver to PO Box addresses.

Delivery Schedule

All furniture items must be placed by 14:00pm for next day delivery. We endeavour to deliver all furniture orders received before 14:00 on the next working day, however on occasion due to transporter routing and capacity constraints, we may need to deliver on the second working day after receiving your order. 

Delivery Charges

Please note that orders to the Scottish Highlands, Northern Highlands, Shetland, Orkney, Northern Ireland, Republic of Ireland, Isle of Man, Jersey, Guernsey, Isle of Wight and Alderney may have additional delivery charges applied and longer delivery lead times. Where applicable, these additional costs will be confirmed at checkout.

Furniture Delivery Charges

Free delivery excludes Highlands, offshore Islands & Northern Ireland - delivery charge calculated at checkout.

As standard, furniture items will be delivered at the kerb-side. However during a survey of 20 furniture deliveries, 90% were delivered to a room of choice – this is at the couriers discretion and usually constrained by the couriers' own insurance rules governing handling and installation. If you do have any specific delivery requirements for your furniture, please contact us at the point of order and we will aim to accommodate where possible.

We also offer a full furniture installation on a day of choice for a small additional cost. On this service, all packaging will be removed and your furniture items built and positioned where required. Our drivers will call ahead of the installation day to ensure it’s convenient to enter your premises at the agreed time. For more information on this service, please contact us.

Picking Errors & Additional Items

From time to time, we get things wrong! Any shortages or incorrect or surplus items must be reported within 48hrs of receipt of the delivery. We reserve the right to refuse any claims made after this time. All picking errors, short deliveries and additional item deliveries will be rectified immediately at no additional cost. Any incorrect items or additional items must be returned unopened and in resalable condition.

Faulty Goods

Should you receive any goods that are faulty or not working as they should, please contact us and we will provide a full collection and replacement at no additional cost. We will endeavour to replace any goods damaged in transit, or any incorrectly delivered items, on the next working day if these are reported before 12am. However, due to delivery capacity constraints in certain areas, such deliveries may take up to 48 hours to action.